Privacy Policy
Last updated: July 01, 2025
1. General Provisions
1.1.
This Privacy Policy (hereinafter referred to as the "Policy") describes the procedure implemented by liveIT L.L.C-FZ, company registered at the address: Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E., and its affiliates and authorized representatives (hereinafter referred to as the "Company") to collect and use the personal data in relation to use the service for search of a provider of services and any other services (the "Providers"), available at https://livit.services and its mobile Apps livit (hereinafter referred to as the "Service"), including the contents, purpose of use and disclosure of the collected information to the third parties, as well as the rights of the Users with respect to such information. This Policy covers all persons, providing information in connection with the use of the Service (hereinafter referred to as the "Users"), including: users of the Service, passengers, Carriers (including any representatives, employees and drivers thereof), while they use the Service through the site, mobile applications, any additional functions and services throughout the world.
1.2.
The Company reserves the right to make at its own discretion any amendments to this Policy at any time and without any special notice to this effect. The new version of this Policy shall come into effect upon posting of the same on the Site. Continuing using the Service, the User confirms its consent to comply with the terms and conditions of the Policy in its current version. The Company recommends the Users to review the Policy more often in order to make sure that the User understands the terms, while using the Service. If the User does not agree with the terms of the Policy amended by the Company, he/she shall not be entitled to use the Service.
1.3.
Any timeframes set forth herein, are stated according to time zone GMT+4, unless otherwise stated in the text of this Policy. The beginning and the end of calendar dates set forth herein, including those used to determine the duration of a term, shall be determined according to the beginning and the end of respective days in time zone GMT+4.
1.4.
Unless this Policy expressly states otherwise, any terms used in the text, shall have meaning determined in Service License Agreement or Service Use Agreement.
1.5.
This version of the Policy shall come into effect on July 01, 2025 and remain valid until approval of a new version.
2. Collection of Information
2.1.
The Company receives the following information on the Users during the Service use:
2.1.1.
When the transfers are ordered through the Service or the Service is used by the passenger, the information on the Users may include:
- name (nickname),
- images, photo, video,
- company or sole entrepreneur name,
- details of the company or sole entrepreneur registration (including TIN and VAT numbers),
- e-mail address,
- telephone number,
- details of registration in social media,
- login and password in the Service,
- current and previous settings of Personal Account,
- information on devices used for access to the Service and cookie files,
- addresses and information of the current location,
- information on submitted service requests,
- information on previously ordered services,
- records of communication with the Service support and/or driver,
- marks assigned to drivers and/or the Service, comments, reviews, etc.
The Service shall not in any way get access to and process the payment information of the Users (bank cards details, bank account details etc.) at the service booking or use of the Service as Users by the Users.
2.1.2.
When using the Service as the provider, information on the Users may include as follows:
- name (name of the company or sole entrepreneur, conventional name of the provider in the Service),
- images, photo, video,
- e-mail addresses,
- telephone numbers,
- login and password in the Service,
- registered address,
- details of registration as the legal entity (sole entrepreneur, including TIN and VAT numbers),
- information on licenses,
- information of the company used to perform the services (including technical data, registration information, photographs),
- payment details (including information on the banking or payment systems’ accounts necessary and sufficient for making payments to such accounts),
- cities where the providers may render services via the Service,
- web-site address, social media accounts or other description of provider’s business activity,
- information on devices used for the Service use and cookie files,
- current and previous settings of Personal Account,
- positions and names of the provider’s representatives,
- details of the placed orders, completed and non-completed services,
- records of communication with the Service support and/or users,
- marks assigned to the provider in the Service (reviews, comments, etc.).
2.1.3.
Information on the Users may be provided by:
- filling out respective forms in sections of Personal Account by the Users,
- submitting respective data to the Company by the Users, including feedback from other Users and audio/video records made while performing or ordering the transfer,
- collection of information during the use of the Service, including by placement of orders for the Transfers and completion of the same.
2.2.
As an offer for the service is placed by the User, the provider gets access to the following information: place and time of the beginning and the end of the service, number of users and passengers for the transportation (If any). Upon agreeing the terms of the specific service details of the Users using the Service as users shall be available to the provider to the following extent: name (nickname or other information to be placed at the greeter sign), contact phone number, location and email address. The Carrier is not be entitled to use the above details of the users for any purposes other than for completion of the service.
2.3.
The Company may collect and process information through provision of information on the Users to its affiliates, subsidiaries or contractors under the respective service agreements between such third parties and the Company. The Company may collect and process data placed in the Service both in and out of the territory of the United Arab Emirates. Irrespective of where the data are processed, the Company shall implement the same actions for security of the same, which actions are described herein.
3. Information Use and Transfer
3.1.
The Company shall be entitled to use information provided by the Users for communication with the Users, in order to check the data kept in Personal Account, ensure completion and payment of the services, and for mailing and posting information and marketing messages by any means and in any media.
3.2.
The Company shall be entitled to transfer information to its suppliers, consultants, marketing partners, research entities and any other service providers or business partners. During the transfer of information hereunder, the Company shall take steps to process information in compliance with the guidelines and Privacy Policy of the Company, as well as any other applicable regulations on confidentiality and security. In particular, such third parties may include:
- Providers (only with respect to data on users for the purposes of services completion);
- Users or persons ordering the services through the Service (with respect to data on providers, performing their orders, including for the purposes of conflict situations settlement);
- Operators of payment receipt and processing;
- Entities performing the verification of documents (only with respect to data provided by the Providers);
- Cloud storage providers;
- Marketing partners and marketing platform providers;
- Providers of data analysis systems;
- Research entities, including companies taking the polls or conducting research together with the Company or on behalf of the latter;
- Providers assisting the Company in increasing safety and improvement of protection of its applications;
- Affiliates of the Company, including subsidiaries and dependent companies;
- Consultants, lawyers, accountants, auditors and any other providers of professional consulting services;
- Partners in the scope of insurance and financial services;
3.3.
The Company may transfer data on the Users, if it believes that it is required by applicable law, regulation, valid contract, court proceedings or request issued by a public authority, or if such information needs to be disclosed for the settlement of conflict situations (in particular, with respect to completion and/or payment of the services), ensuring security to the Users or the Service, in case of any claims and disputes, related to getting services under the Service and others by the Users.
3.4.
The information on the Users may be provided by the Company to the third parties in connection with such events as merger or sale of the Company’s assets, amalgamation and restructuring, financing and acquisition of a business as a whole or in part, or during the negotiations of such matters.
3.5.
The Company may disclose information to the third parties in situations, which are not expressly stated hereby, subject to obtaining the User’s consent to disclosure of information pertaining to him/her.
3.6.
Any data transfer by the Company mentioned in this section includes possibility of cross-border data transfer. For the purposes of Transfers completion the personal data may be also transferred via the Service in and out of the UAE, including transferring to or from USA and/or third countries that cannot ensure an adequate level of personal data protection.
3.7.
Any information provided by the Users while using the Service may be checked or provided by the Company to the third parties, including the local governmental authorities.
4. Storage and Erasure of Information
4.1.
The Company keeps the information available in the User’s Personal Account and any other data about the User until the Personal Account is not deleted by the User or until the Service gets the User’s request for deletion of Personal Account.
In order to comply with any legal, fiscal, insurance and any other requests, which are effective in compliance with applicable law, User support, improvement of the service quality, research and analytics with respect to the Service use, direct marketing and for any other operational purposes, the Company keeps all the information about the Users that may be received in accordance with this Privacy Policy, including information on payments of Transfers and License Fees, as well as of the devices used for the use of the Service within all the term of use of the Personal Account, during 7 (seven) years after the Personal Account is deleted. Upon expiry of this term the Company shall delete or anonymize such information in compliance with applicable legislation.
4.2.
The Users may at any time send the request for deletion of Personal Account. Upon receipt of such request, the Company shall delete all information on the User, except for the information that must be kept and shall restrict access of any third parties, including the Service Users, to data on such User which remains in the Service. The Users hereby accept and agree, that even in case of deletion of Personal Account, the information on the User may be provided by request of the third parties, in particular, if any conflict situation, related to completion or payment of the Transfer needs to be settled, for the purposes of ensuring security of the Users or the Service, prevention or investigation of any cases of fraud, etc.
5. Access to and Change of Information
5.1.
The Users may change name, telephone number and e-mail address that were specified in the Personal Account. Personal Account also contains the history of the placed orders and agreed services (completed and non-completed due to any reasons), as well as the rating of the User in the Service.
5.2.
The requests for receipt of any User information (including purposes of its processing, categories of information processed, information recipients or types of recipients), change of information mentioned in Personal Account in case of its unreliability, deletion of Personal Account and refusal to receive marketing information from the Company may be sent to info@livit.services.
7. Applicable Law and Global Operating
7.1.
As the Service is globally operating, the Users’ personal data may be processed by the Company, its partners and service providers based in the Middle East, Europe, Asia Pacific and North and South America under the local legislation which may differ from the laws applicable to a User’s country of residence but will follow the law of the United Arab Emirates.
Contact Us
LiveIT L.L.C-FZMeydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E
Dubai, UAE
Email: info@livit.services